Terms and conditions

Term and Conditions

1. Initial provisions

1.1 These Terms and Conditions set forth the rights and obligations between the operator of the Internet shop jatomamjinak.cz – the company RUŠ s.r.o., 250 63 Sluhy 242, ID: 02032244 (hereinafter the Seller) and you – the Buyer. These Terms and Conditions and the confirmed Order form integral parts of the Purchase Contract.

1.2 The Buyer shall be bound by the Terms and Conditions upon the submission of an Order, by which the Buyer confirms that s/he has read and agrees with the Terms and Conditions.

1.3 Should the contracting party be a consumer, any relations not stipulated by the Purchase Contract shall be governed by Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection.

2. Ordering goods

2.1 You may order goods online at our website www.jatomamjinak.cz, where you fill out an Order Form to enter your name, address, the selected goods, the number of pieces and the delivery and payment method.

2.2 The Order shall be considered valid if all the indicated fields in the Order Form have been completely filled out and the Order Form has been submitted. This makes the Order legally binding.

2.3 After submitting an Order, you will automatically receive an Order Confirmation.

3. Price of goods

3.1 The price of the goods is listed in Czech crowns or euros inclusive of VAT.

3.2 By submitting an Order, the Buyer agrees to accept and pay for the ordered goods.

3.3 When the payment on delivery option is selected, the purchase price shall be payable upon delivery of the goods.

3.4 If the payment through a payment gateway (credit card or bank transfer) option is selected, the order shall be dispatched within seven (7) days of Order submission. In case of purchasing an electronic product, the product will be sent after successful payment (credit card or online tranfer payments) or after crediting the payment to our account (when paying by bank transfer).

3.5 The Seller shall issue the Buyer a valid tax document for the delivered goods, including costs of delivery.

3.6 The Buyer shall pay the costs of delivery. The actual postage rate shall be listed once the Order Form is filled out.

4. Delivery of goods

4.1 The Seller undertakes to deliver the type and quantity of goods corresponding to the purchase price and under the payment conditions that are valid on the day of Order submission.

4.2 We dispatch ordered goods by post and fill orders on an intermittent basis. The goods shall be suitably packaged to prevent damage during transport.

4.3 The Seller shall not be liable for delays in delivery of goods caused by the transport provider or by incorrect provision of the Buyer’s address.

4.4 The Buyer undertakes to check that the packaging is intact before accepting the delivery and to notify the transport provider and the Seller without delay if any defects are found. We recommend not accepting the delivery if the package is severely damaged.

4.5 In the event of the Buyer not accepting the goods (corresponding to an Order), the Seller reserves the right to claim compensation for damages incurred.

4.6 If the Seller is unable to fulfil the Buyer’s Order for any reason, the Buyer shall be entitled to cancel the Purchase Contract.

4.7 The goods shall become the property of the Buyer only after payment for and acceptance of the goods.

5. Claims 

5.1 You are entitled to claim for goods that are damaged or defective. You cannot claim for

wear and tear to goods caused by normal usage and for electronic products. You may claim for an entire Order or part of an Order. Please send the goods for which you are claiming to the following address: Hotel Chytrov, Brandlín 66, 380 01 Volfířov. To ensure faster processing of your claim, we recommend including in the package a copy of the tax document, the order number, the reason for the claim and your telephone number and e-mail address, so that we may contact you. To simplify processing, please send an e-mail to us at chytrov@gmail.com or call our Customer Support line before sending in a claim.

5.2 Refund for claimed goods
If you would like a refund for the claimed goods, include in the package the number of the bank account to which you would like the refund sent. We will refund the money within thirty (30) days of validating your claim. Should your claim be validated, you shall also be entitled to a refund of the postage. Please send a copy or photo of the postage slip from the Czech Post Office to us at: chytrov@gmail.com. Refund is not available for electronic products. 

5.3 Exchange of goods
If you would like to exchange the goods, please state in the package exactly which goods you would like to receive in exchange for the returned goods. The goods you would like to receive in exchange must be of the same or greater value than the returned goods. You shall pay any difference in price upon delivery when the new goods are delivered. For exchange of damaged or otherwise defective goods, we always pay for the postage.

6. Return of goods

6.1 Are you dissatisfied with the goods purchased through the e-shop? You can return your entire Order or part of your Order, without indicating the reason within fourteen (14) days of purchase. The goods must be undamaged and unused. Send your Order to the following address: Hotel Chytrov, Brandlín 66, 380 01 Volfířov. Include information about the return, a copy of the tax document, the order number, the number of the bank account to which you would like the refund sent and your telephone number and e-mail address, so that we may contact you. We will refund the money within thirty (30) days of receipt of the package. The customer is responsible for the costs of delivery to our facility.

6.2 If you ordered more than one item and would like to return some of the items, please include a note with this information in the return package and send us an e-mail in advance to: chytrov@gmail.com to simplify processing.

7. Complaints and out-of-court settlements

7.1. The Seller processes consumer complaints through the following e-mail address:  The Seller shall send the Buyer information about the processing of a complaint to the Buyer’s e-mail address.

7.2. Out-of-court settlement of consumer disputes arising from Purchase Contracts are handled by the Czech Trade Inspection Authority at Štěpánská 567/15, 120 00 Prague 2, Tax ID: 000 20 869, website: https://adr.coi.cz/cs. There is an online Dispute Resolution platform at: http://ec.europa.eu/consumers/odr which can be used to resolve disputes between Buyers and Sellers arising from a Purchase Contract.

7.3 The European Consumer Centre for the Czech Republic at Štěpánská 567/15, 120 00 Prague 2, website: http://www.evropskyspotrebitel.cz is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR).

8. Internet connection

8.1 Since the Internet is an unstable medium, we cannot guarantee uninterrupted or flawless connection to our website; likewise we are not liable for the functionality or compatibility of our website with your software or the presence of applications that may damage or put at risk some equipment.

9. Intellectual property protection 

9.1 The website content, which includes primarily text, photos, graphic and other artwork, software, trademarks and other rights that are protected, is the exclusive property of RUŠ s.r.o. and may not be used without prior written consent from the Managing Directors of RUŠ s.r.o.

10. Personal data protection

10.1 We collect the personal data of the Buyer required in the Order Form in the scope necessary to perform the transaction.

10.2 By entering into a Purchase Contract (submitting an Order), the Buyer gives his or her consent to the storage and processing of his or her personal data. The Seller undertakes to refrain from sharing the Buyer’s personal data that was acquired by the Seller’s business activity with any other person.

11. Final provisions

11.1 These Terms and Conditions, in combination with the Order that you place on our website, comprise the complete agreement on the Purchase Contract. Should any part become ineffective, the other provisions shall remain in effect.

11.2 The Contract shall be governed by Czech Law and any disputes shall be resolved by Czech Courts of Law.

11.3 Seller contact information: postal adress Hotel Chytrov, Brandlín 66, 380 01 Volfířov, telephone +420 607 093 096, e-mail chytrov@gmail.com.

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